Overall, it was fairly straightforward, but the car pickup process was way too slow.

Additional fees applied when we picked the vehicle up including a 'one-way service fee'. Prepay fuel fees were for a larger vehicle that we ended up not receiving, but we were billed the higher amount anyway. Overall, around £30 in surprise fees. Won't be using again.

I was given an upgrade without asking as well as not being told I was paying 220 euros extra for the privilege. I have put in a complaint.