Phone at the pick up location was broken and it took another rental agent at air port to get them to

Very satisfied

Picking up the car at San Francisco Airport was very convenient. We initially booked a Ford Transit, but Budget staff informed us that the rear seats couldn't be folded down to store luggage. So we switched to a seven-seater where one seatback can be folded down, and there was just enough space for our luggage. They mentioned that QEEQ provided a discount so there was no extra charge.

An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.