On a eu les clés mais on pouvait pas localiser la voiture.. facturé 30€ pour misînformation

The service attitude was good, but the staff did try to upsell insurance. Additionally, the place to complete the paperwork was different from the car pickup point. The staff repeatedly reminded me to return the car with a full tank, but the car I received was not fully fueled. Later, the rental company refused to refund the extra fuel I had added, but it was the rental platform that compensated me. I recommend everyone to take clear photos and ensure the fuel levels match at both pickup and return—don't blindly trust this rental company's full tank return policy.

Very satisfied

This is my first time renting a car abroad. I didn't purchase insurance on the Zuzuche App, but when I arrived at the shop, the staff told us that without insurance, we would have to pay for any personal incidents. So, we ended up buying a rather expensive insurance from them.

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Nous avons dû patienter 1 heure avant de récupérer notre voiture, l'agence ayant un souci informatique. A savoir: le guichet est commun à Avis et Budget.