The order page said there was Chinese customer service, but there wasn't. Also, the insurance is too expensive. A three-day car rental costs over 1,600 baht, but the insurance alone costs over 1,000 baht. Altogether, it's over 2,000 baht. I didn't want to buy the insurance because it's too expensive, but since there was no Chinese customer service, communication was difficult, so I just went with it.

Very Enthusiastic Service

The service was good. We added some insurance, so the actual cost was higher than the price on the reservation, around 310 THB per day. As it was our first time renting a car abroad, we accepted it for safety reasons. Budget doesn't have a counter inside the airport arrival hall, so we had to walk to the rental company. Fortunately, it wasn't far, and you can see it right outside the airport. When returning the car, they drove us to the departure hall entrance.

We were very satisfied with this overseas car rental experience. We came across Budget car rental online by chance while planning a family trip to Thailand. We were worried about transportation in Chiang Mai because my parents are elderly and walking or riding bicycles or motorcycles would not be suitable. Renting a car seemed like a good idea, providing freedom and catering to my family's needs. I called for detailed consultation and prepared the necessary documents. On the day of the rental, we went to the airport to pick up the car. The process was quick and smooth, and the staff were very friendly. Adapting to driving on the left with a right-hand drive was faster than I expected. We even drove to Pai on mountain roads the same day, and both the road and car conditions were excellent. On the return day, I was worried that the car inspection might be slow and cause us to miss our flight, but it went surprisingly fast. Overall, everything went smoothly. Thanks to Budget.

Please put a signage at the international arrival terminal as your location is at domestic, we wasted more than 30 mins at the international terminal to look for your booth, finally, we only found out that, your booth is at domestic terminal.