The overall experience was great.

Very easy to find, right next to the arrival exit, no need to queue.

The website clearly stated that with a Chinese driver’s license and a translation, we could pick up the car. We even got the translation through the rental site, but the rental company didn’t recognize it! We spent over half an hour trying to explain, but they still refused to give us the car, saying our translated license wasn't valid. We previously used this translation for a whole South Island trip, and Hertz accepted it without issues. Hence, I’m not sure if this is a problem with the rental company or the communication on the rental website. It seriously disrupted our plans and cost us a lot in taxi fares!

Car was a Kia Sorento diesel auto. This was very comfortable and much smoother to drive than I expected. Counter staff at Christchurch Downtown were very good.

Always Clean and tidy

Always easy to use