Picking up and returning the car was quite convenient. The vehicle was spacious, and aside from the unpleasant odor from the air conditioning, everything else was fine.
We rented a Touran for four people because it has a large trunk that can hold four people's luggage. However, on the day of pickup, we were given a small BMW. The luggage barely fit, let alone any shopping! Poor experience.
The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.
The company's service is good, the procedures were handled quickly, and there are plenty of vehicles. I booked a Golf but received a brand new BMW 318 instead. They did not excessively upsell insurance products at the counter. Overall, I am satisfied.
Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.
About QEEQ:8.0/10
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