Although it was not the car I wanted, they gave me a better one, so I'm satisfied.

Picking up the car at Munich Airport was quick. The staff were friendly and even gave us a brand-new A3. However, be aware that if you find any issues during the car inspection, you need to register them on the 4th floor. We forgot to inspect the car initially and later found a crack on the back, which worried us for a few days. The staff during the car return process were also very good; they did not say anything, and the inspection was quick. P.S: Avoid renting from ENTERPRISE. They have many hidden fees not explained during the booking, and the staff are extremely rude. I highly recommend being cautious if you rent from them.

Good service.

Charge my credit card again even it is paid to Easyrent cars. Counter say is free upgrade but end up charge extra.

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.