The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.

All very good very pleasant and helpful stafff

Very good

At London airport, there is a shuttle to the office. Just wait at the bus stop, very convenient

Counter staff lacked enthusiasm, going through the motions, had to ask for clarification on points. Return procedure not explained. Quickly spotted the key drop point but left anxious that any damage found later on inspection would have been charged to my account. Simply told on pick up to check car and take photos of any damage found not covered on handover sheet. How long do I hold onto images taken on pickup?

The message upon delivery was no damages on the car.Upon inspection before take off - we fund several scrathes which needed to registered by avis hand-out office