Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.

Satisfied

When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)

There was only one counter at the store, making the wait time for pickup too long!

I have a Hertz Gold Card, which made the pick-up process quick and efficient. However, since QEEQ couldn't link my account, the staff had to spend some time re-doing it.