When I visited the store a day in advance, I found out that the reservation was for a different store. The staff, knowing my situation, proactively arranged to transfer the car to the nearest store the next day. Great service.

Bought full insurance, but Europecar still asked me to purchase insurance when renting the car!

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!