They said the deposit would be released in two days, but I couldn't see any changes on my credit card.

The car was damaged with a front broken light and damage all way round. Our departure was delayed due to bringing a member of staff up to the car park to report damage.

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.

Like: Good pick up
Dislike: Dropping car before time and now discovered they charged me an additional day