Smooth car pickup and convenient drop-off. Just to note, the car model was actually MG Pilot, but since it wasn't in the dropdown menu, I had to select MG5.

The shuttle bus arrived somewhat slowly.

Satisfied

Excellent!

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process