Super satisfied, big shoutout to the car rental company!

Different car but better than the one booked

Excellent

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

Car stated on rental agreement was different from the car presented to us. Presented car's boot space was smaller than the car in the rental agreement.

Everything went very well and I will return to book.

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!