Very good. We met a person from Sichuan working there after getting off the plane, who helped us communicate and even took our hitchhike. Haha!

In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.

Terrible service with unnecessary insurance and environmental fees

No

No

There was a scratch on the front of the car and it all felt a bit cavalier- I was asked to mark it on my sheet but they didn't mark it on their sheet. The man picking up the car next to mine suggested I take a photo of the damage.

NO concerns. All went smoothly.