Despite having purchased full insurance through the rental platform, they charged extra insurance fees without any explanation, and emergency rescue fees were also listed on the bill.
The reserved model was not available, and they downgraded the car. All the automatic transmissions were replaced with manuals. There was only one employee at Charles de Gaulle Airport, and it took more than an hour to complete the paperwork. Almost didn't get a car.
Pickup: The employee at the counter was patient and helpful, but the POS machines did not work well and caused us big problems. The employee at the parking slot did not offer much help and was hard to find. The car was not clean enough. Even knowing we would return the car to Geneva Airport, the employee did not inform us that: 1) it's mandatory to buy a €50 Swiss traffic license when entering Switzerland; 2) the car should be returned on the French side, which again caused us huge problems when returning the car. Neither point was specified in the rental car confirmation order.
Drop-off: As mentioned, we arrived at the Europcar parking slot at Geneva Airport, but the first employee refused to accept the car and simply asked us to return it to the French side, or we would be charged €120. He provided a very simple map showing the way to the French side, but we could not find it even after an extra hour and three circles around the airport, and we almost missed our flight! Why does the same company have such a stupid and unfriendly policy?!! The distance between the two offices of the SAME COMPANY is just about 1.5KM according to the employee, so why should the customer be bothered by that??? Eventually, the second employee on the Swiss side agreed to take back the car, which took him only one minute! This was the worst car rental experience I've ever had in many countries, I must say!!!
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
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