The rental company's service was overall very good, and the whole family enjoyed the self-driving trip.

Based on various reviews online and my personal experience, it's the typical Italian way of doing things. The efficiency was decent, the staff were quite laid-back, but everything worked out fine overall. Communication was fairly smooth, although using a translation app was necessary. The car provided was a CHR with great features, and it drove very smoothly.

Didn't have to wait in a long line, easy for beginners to use, and booking was quick.

Great price so picking up a tatty car was expected. Received the usual targetted sales patter for not only CDW protection but also breakdown! That's a first. Naturally I declined it all. Snow socks not chains but they sufficed. Overall great for the price. Good communication all round

Best price and then a best price guarantee. What's not to like? Great communication too.

I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.

Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.