The waiting time was a bit long, but the car pickup process was very simple. Excellent!

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

Great car though some issues with internal panel falling off. Only checked external state before moving off so my fault.

Excellent price - nearly half what others were quoting.

I was told that I received one additional drive with no cost but when I dropped off the car I was charged an extra.

Like: Car was in good condition and worked well for our needs.
Dislike: Car was advertised as a Toyota but ended up a Ford. Inflexibility for adding a couple of hours beyond the exact 24h period - had a later flight to catch. An extra hour would have costed 50% of a full day - that's very poor customer service in my opinion.