Quick service, simple procedures, good car condition, and easy pick-up and drop-off. This self-drive trip left a pleasant impression on me.

The service was very convenient. We picked up the car at Las Vegas airport, where all rental companies are located in the same hall. It's very easy, just a short wait in line. It's best to bring a translated copy of your driver's license for quicker processing. You can decline any additional insurance or services offered at the counter, and they won't push it further. After completing the paperwork, you'll sign on an electronic screen to confirm, ensuring the charge is zero. The cars are located in a nearby parking lot, and you can choose your vehicle within the same category, based on the available options. At the parking lot exit, staff will do a final check and you can be on your way. Overall, the process is very quick. We returned the car at LAX, which took quite a while to find the return location. If you're not returning the car at the same place you picked it up, allow extra time to find the return spot. Returning the car is simple: staff will check the car's condition and fuel gauge, and may ask for the last refueling receipt. Once confirmed, they'll print you a receipt and you're done.

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.

Would have give 5 stars but back break light wasn’t working.

Great. Easy to use and find information. Definitely recommend to friends.

Like: Professional and charming staff.
Dislike: Everything was good.