I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.

We were stranded at the airport after making contact with Virginia. We were first told 10 min then called back and said it would be an hour because of traffic. We checked Google maps, waze, and uber and all three said no traffic 10 minutes from green motion to the airport. Then after an hour I tried calling at least 20 times and they wouldn't answer and never called me back. We gave up after 2.5 hours and went and rented from another company. Don't lie and at least have the decency to let people know you're not going to pick them up.

No, smaller vehicle than I paid!! I want monies refunded for the difference in rental fees. Thank you

The vehicle had an invoice due with SunPass and it was impossible for me to use my SunPass device. I was afraid about it and I canceled my second reserve and I did it with Payless. It was about the same price and with no problems. The Green Motion offered me to use their Sun Pass, but the price is abusive ($ 12,00/day) - for me, it will be $ 240,00 only for device + tolls.....