The car was wrecked. It had a cigarette burn on the seat and sand in the back seat. We tried to exchange it at the airport but it was a disaster.

Very quick. Easy nice website.

It was I little confusing having the the umbrella name EasyRentCars, then going to the Budget Counter, only to have my credit card charged by Avis, so I wasn’t sure who I was doing business with. This was just probably just a logistical issue at Fairbanks Airport, but there were no instructions on what to do/park your return rental in a lot that has all the major rentals using the same lot. The signage was good to record mileage, gas receipt ect. But it was absurd to inspect the car in the dark by ourselves (without an agent to witness) both picking up and dropping off. But I’m certain this again is an overall airport issue and not a one off. But at least have the parking lot better lit for all car rentals, our flight departed at 1:45am!

I felt the counter staff rushed through the admin process so quickly and I ended up with over $100 of unexpected charges. The counter was very busy and there was a long queue all of which added to the pressure.

All good.