The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!

They made me pay for pre-existed damage! I have the case opened by qeeq on that matter. Beware of these scammers and always make them document every scratch and dent before you wheel out.

They claimed that they did not have a record of our booking, which added considerable time to the process of picking up the vehicle. Their counter staff were however very helpful rectifying this after we showed all the documentation we had confirming the booking.

Record claimed not to have details of our booking. A problem of communication with you? We showed emails etc and eventually it was sorted, but this added considerable time to the process