The car was very new and clean. After completing the paperwork, I picked it up from the parking area myself.

The efficiency is nowhere near that in China! Had to wait almost half a day to repair a machine.

Convenient and quick

I must severely criticize the service at the Advantage store partnered with Europcar at Dulles Airport. First of all, this store did not have the Yaris model advertised online, seriously misleading customers who prefer this model. Other cars in the same group showed obvious signs of severe damage and neglect from the outside (tires had severe collision marks). Even after changing the model, they still could not provide a car without severely damaged tires. The most unacceptable part is that, although the contract clearly stated that E-pass rental was not accepted, the rented car had this device turned on, leading to a week of driving without the renter's knowledge. The issue was only discovered when it was impossible to pay at a manual toll booth. The store did not handle it properly even when approached, and after returning home, a management fee of $25 per toll was charged (not per contract!). Multiple communications with the store were met with rudeness (although an employee named Amier was decent and suggested discussing solutions after the contract period ended, the store manager and relevant staff refused to acknowledge their responsibility and existing issues after the contract ended, continuing to charge $165.81 in management fees per toll as per the contract). I want to use my personal experience to warn all our users to be cautious when choosing this unscrupulous store—Europcar at Washington Dulles Airport (partnered with Advantage in the USA, so it's also Advantage). In addition to safety checks when choosing a vehicle, make sure to check the E-pass switch status above the front windshield matches your contract! This particular store charges management fees per toll as per their contract, which seems intentionally designed to incur high fees!! I also urge the rental platform to cancel the credibility rating of such bad stores and stop cooperating with them!!

Like: Service is good
Dislike: When I collected my car,I was given a yellow slip and was not told to check on condition of my car and I drive off. When I return car,service staff told me scratches at bumper n it was not stated on the yellow slip. I explained that the sales staff did not mention to me that slip was for checking purpose and he did not tick or circle that bumper scratches portion and ask me to drive off. However ,ur staff told me it was ok and you will check and make refund for my deposit 5 days after I return car. Till now I havent receive my deposit. Hope I will receive by next week.Thank you.