The rental company is quite good, with friendly service. They offered a routine insurance upgrade promotion, but after declining, they didn't insist. The car return process was fairly quick—overall, not bad.

The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.

Quick efficient pick up, free upgrade on vehicle and friendly service

Great competitive price and easy booking system with updates sent when necessary

Picked up the car at Norwich airport. Check in process was smooth. However, the car had a lot of minor dents and scratches on it.. Spent some time reviewing these damages against the ones listed on the system. Booking system was not working so got a manual confirmation advice. Car interiors were good and got a free sat nav upgrade..

They dont appear to be prepared to make clear resdy in time for orderly pick up. After droo off I realize I have my mobile phone mount/holder left in the car. No one from Europcar kind enough to inform me to pick up the item.