I was never picked up and was charged

Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

SHOULD HAVE MORE SHUTTLE BUS IN BUSY TIME, SHOULD'NT HAVE TO WAIT FOR 30 TO 60 MINUTES

GOT GOOD PRICE

Like: Pick up staff was great
Dislike: Faster return