This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.

We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.

They did not have the type of car I rent so they gave us a larger car that makes spend more money in gasoline