Excellent

The procedures were very convenient and straightforward, and the staff provided patient explanations. They also put in efforts to sell additional insurance, but that's normal. You can choose based on your needs. I used the insurance provided when booking the car and didn’t add any extra coverage.

To pick up we had to wait almost 2 hours

Staffs are very nice and friendly

The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.

I found the website intuitive and relatively easy to use. Sometimes there was too much choice though which made the process longer.

The biggest and really only problem was the entrance for returning the car at Newark airport. It was non-existent. Missed it. Followed great signage to the general area but nothing when it came to turning in. Very easy to miss.