Beware. Car clearly hadn’t been checked before renting out. AdBlue warning came on after 30 minutes. Despite checking the car back in, and the vehicle having a thorough inspection at that time, and getting a full refund of the deposit, Enterprise proceeded to charge me 2 weeks later for a nail in a tyre. This was clearly a vindictive act just because I complained about the state of the vehicle.

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

The staff at the rental company were very friendly. Although they did promote some additional services, there was no hard sell or forceful tactics. Since I returned the car after closing hours, there was no extra charge. They even called me the next day to confirm that everything was fine with the vehicle. Excellent service!

Easy pick up. Took a while to get confirmation that deposit was being returned in full.

Easy to book. Not easy to see booking or make amendments. App didn't appear to work.

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

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