The staff were very friendly and helpful, even with my poor English, I was able to rent a car without any issues.

Very good.

The process was simple... Since a lower-class car was provided, the store offered some compensation.

the young lady was vey goof the only issue i has was the chugger type mentality of the company policy of trying to mug me for inflated insurance costs for tyres ! your practice is all very well in trying to sell insurance but it was a very negative feature - you should stop it as it looks v chaps and nasty