The GoldCar Malpensa Italy attendant was very wise in a bad way.

The car was sufficient. I only needed a small car. I am not a fan of Smart cars but it was okay.

It worked out very well. The price was right. The insurance offered was good. I am a satisfied customer.

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.

Car a lot more damaged than told. Nearly every panel. Luckily I reported it all. Upon my return they initially started telling me I'd caused the damage and would be charged. Luckily I had proof so all ok. But I'm sure that would not jabs been the case if I had not been there on the return.