Had to wait more than 2 hours after arriving at Seville Airport before they finally had a car for me. The car itself was fine, just a bunch of scratches… I took photos of every single one! Staff were reasonably polite and, to be fair, they didn’t push extra insurance on me when they saw I wasn’t interested. They just warned me that a single scratch would cost €1,400, which is insanely expensive – easily the priciest company I’ve ever used. I’m used to paying maybe €300–500 for minor damage. I told them fine, I’ll make sure I don’t give you even one new scratch! The deposit was €300 and it was refunded instantly when I returned the car in Barcelona.

Very satisfied with the car rental service, it made my trip efficient, convenient, and comfortable.

Not bad

Free vehicle upgrade, car in good condition, convenient procedures, easy to find location. No need to wash the car, and the deposit is refunded quickly.

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.