Our English isn’t great so we couldn’t really understand the lady at the counter, but she used a translation app to talk with us and was actually quite patient. The car wasn’t the exact model we booked, but it was a brand‑new 2025 vehicle, really easy to drive, and the full‑to‑full fuel policy was very convenient. When we returned the car, the staff even drove us right up to the elevator, and since it was raining that day, that extra service felt really thoughtful.

They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.

Excellent

Excellent

They tried too hard to upsell. The staff lied about National not letting the car go into Canada, which I verified twice with other offices of National and the central phone number.

Like: I did reserve a kia or similar, but I got a larger car. At first I was not sure about the choice. After diving it to Phoenix the cost of gas was not all that bad. Great job. When I did turn in the car they put a surcharge on the gas. I call the Abilene office an informed him of my problem. I let him know I pick the car up empty and turn it in empty. They charged me a service charge for car being brought in empty. Jacob took care of the problem right away, GREAT JOB Jacob. Over all very good work. Thank you I would most diffidently use your device again.
Dislike: There was nothing I did not like, over all , great job.