Perfect

Good

It was my first time renting a car, and it felt great. The staff at Dollar were very patient in explaining things to me, even though my English isn't very good; they spoke slowly. The car was in great condition and drove very well. Returning the car was also super quick and convenient. When we arrived at the Dollar location in Las Vegas, we noticed that Dollar had many more customers compared to other companies, which had no one at their counters. It left an impression on my husband that this company must be good to have so many people choosing it.

The pick-up process was slow, and they kept trying to sell me insurance and other extra services, all of which I declined. When I returned the car, I accidentally left my navigation system in it. I contacted QEEQ when I got back home, but never heard back. Sigh, Americans aren't necessarily more courteous. Other than that, the return process was pretty convenient. You just hand them the car, they check it, and that's it. Overall it was okay, but the lost navigation was a letdown.

Counter staff and staff in garage could have been friendlier. Tried to sell us prepayment for fuel. Told us fuel outside was over $5 per gallon which we knew was laughable and they were cheaper

Easy pick up from rental counter (short wait due to several planes arriving). Counter staff very pleasant. Van was ready, found some dents on vehicle and staff took care of the issue. Easy return. Simple process.

Love the website, simple and easy to navigate. Great prices, reasonable rates.