The car key battery was low, and after visiting a tourist spot, the car wouldn't start. I had to call for assistance. Fortunately, it started again during the call, but I was afraid to turn it off halfway through. The next day, I bought a button battery for $15 and fixed it myself.

Up until now, there's been no resolution to the issue. They previously said something about international customers and that a result would come out in 1-2 days, but it's been half a month with no result.

Pretty good!

The counter staff was very nice, and the instructions were very clear.

Very smooth process, always is via Sydney airport. The lady I dealt with on pick up was very friendly and efficient, but on walking in to the office I felt noone really wanted to look up initially, wasn't exactly a great first impression, but as I said, the lady I dealt with was lovely.