Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!

The location is right inside the airport, with a bus station specifically for shuttling to the car rental plaza where all rental companies are located

The staff was enthusiastic and patient. Our English was not very good, and they spoke in a very Italian way. But they were very patient and even wrote things down for us. The Milan airport return station is staffed 24 hours, unlike Hertz, which was closed when we went there early at 6 AM.

К самому автомобилю претензий нет. Предоставили именно то, что я и бронировал. Но!!! После возврата машины без каких-либо повреждений и замечаний, с полным баком и в точно оговоренное время с банковской карты через несколько часов был снят замороженный депозит. И это при условии наличия страховки с нулевой франшизой. Так что пока приходится расценивать этот досадный инцидент как элементарное мошейничество.

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.