Don’t trust Hertz

The pickup process was extremely slow, and the drop-off process was overly complicated. This was my first car rental experience, and it was terrible. I spent an hour and a half in line on the second floor just to complete the pickup procedures. Then I waited another ten minutes at the B1 level to get the car, only to find out they gave me the wrong one. A car scheduled for 9 a.m. wasn’t officially handed over until 11:10 a.m., severely disrupting my day's plans.

Patient explanations.

ハイランダーと同等クラスのKIAのSORENTOでした。

予約時に日本語ピックアップガイド利用可能となってましたが、実際は利用日以降のサービス提供とのことで利用できませんでした。実際は必要ありませんでしたので問題ございません。

Very good. I booked a Ford Focus, but there were no cars available at the store. The staff said they only had Nissan cars, not the model we wanted. There were many Chevrolet Malibu cars parked in the same area. I asked about them, and the staff said we could switch for an additional $230 (for ten days). We ended up switching cars.

Dislike: The inside windshield was not the cleanest