Despite having purchased full insurance through the rental platform, they charged extra insurance fees without any explanation, and emergency rescue fees were also listed on the bill.

The pickup location had a power outage, so we had to wait a long time in the morning before being taken to another nearby location to get the car, which delayed us by two hours. When we returned the car, the first location was still under construction, so we had to go to the second location again, which was quite a hassle. Overall though, the company is still good.

La atención en el mostrador del aeropuerto no fue nada fluida. No nos podíamos comunicar en inglés y las normas no se nos explicaron adecuadamente. Cuando recogimos el coche vimos que lo habían mojado por el exterior, pero el interior estaba bastante sucio y lleno de polvo. Estaba claramente sin desinfectar y es algo preocupantes en la situación en la que los encontrados (COVID). Nos dieron a entender que lo debíamos entregrar limpio, algo inaudito hasta ahora y tuvimos que dedicar una hora a limpiarlo por miedo a que nos sancionaran. Deapuésde entregarlo, no nos dieron ningún certificado de que lo habíamos entregado en las condiciones que nos requerían, por lo que aún estamos con miedo de que nos cobren algún sobrecargo, aunque está claro que lo entregamos más limpio que cuando lo recogimos. Alquilamosun coche todos los veranos y nunca nos había sucedido nada parecido.

I’ve rented from Europcar many times over the past few years, and I've never experienced the hustle that I was confronted with in Toulouse Blagnac. I arrived an hour before my scheduled pickup time, and without calling over to the parking garage, the rep told me that my car was not ready, but that she could provide me with different car for a €50 additional fee. I chose to wait an hour. When I asked her if there was a chance that my car would be ready before the scheduled time, she guaranteed me that it would not, but she also guaranteed me that it would be ready at exactly the scheduled time. Clearly, this was a deception – pay €50 more and leave now, or we’ll make you wait an hour. Then when I did rent the vehicle, another rep tried twice to convince me to upgrade my insurance, even after I showed him that I had already upgraded insurance through Easy Car, and he tried twice to convince me to sign off on the agreement that would allow me to return the car without a full tank, even after he admitted that it would cost considerably more than if I filled the tank, which I said was not a problem for me. I've never had an experience like this in other Europcar agencies that I dealt with over the years: Paris, Montpellier, and Millau. Unless Europcar is willing to address these issues, I will never again rent a car from them at the Toulouse airport.

Like: Quick and efficient pick up and drop off. Easy to find the rental desk and drop off on return through Europe Car was very good.
Dislike: The car was fine, but not the make or model I was expecting.