Excellent rental experience

Highly not recommended for this rental company. 1. When picking up the car on time, the company asked if we were okay with a manual transmission; otherwise, we'd have to wait. They stated, 'When you made the reservation, you only chose the cheapest option, and if we don’t have cars available, we would have to cancel your booking and refund you.' 2. Nationality discrimination: I hold a Chinese passport with a long-term French visa, license, and certified translation, yet the company asked me to provide a return flight ticket to China. However, the French customer ahead of me was not asked for this. I have previously rented cars from Alamo and Sixt across France and have not encountered such requirements. The company explained that it was to prevent vehicle loss. I told them I reside in Paris and do not have a return flight ticket. They then demanded proof of my residence and asked me to email it to a specific address. 3. Deposit is extremely high: Most rental companies require a deposit of 200-300 euros, but this company demanded 500 euros to be held. Furthermore, there was aggressive insurance upselling. Strongly not recommended! In comparison, the service at the neighboring rental company is much better.

I've always used Europcar; their service attitude is genuinely great.

The rental company was Europcar. They are a large company with good service.

Car was in excellent condition but was not clean expecially the front windscreen

The actual status of car is provided in the statement of return after vehicle is returned, however the same should be more helpful to be shared at start to make driver aware about existing limitations or damages if any.

Price protector didn't got me any benefit ☺️.