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Reviewed: Sat, Dec 7, 2013
About Europcar: 8.0 /10
The day before picking up the car, we first went to the car rental point at Cologne Central Station to find the location. Maybe because it was almost closing time, the woman we met was quite indifferent and appeared to be in a hurry to leave. However, the next day, the gentleman who attended us was very friendly and courteous. The car was more upscale than I expected and included a navigation system. The man inspecting the car at the return location in Frankfurt Airport was also very friendly. Of course, we made sure the car was clean inside and out. Overall, everything was great, and the excellent car added to the enjoyment of our trip.
About QEEQ: 8.0 /10

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Cyril Marcus

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Reviewed: Mon, Jul 28, 2025
About Europcar: 10.0 /10
Fairly standard.
About QEEQ: 10.0 /10

Jason Burne-Jones

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Reviewed: Mon, Oct 7, 2024
About Europcar: 10.0 /10
Satisfactory
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Webb Thackeray

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Reviewed: Sun, Aug 4, 2019
About Europcar: 8.0 /10
Our flight was supposed to arrive in Munich at 6:00 AM, and we had booked to pick up the car at 8:00 AM. The flight was an hour early. After a brief rest at the airport and shopping at the supermarket, we went to the counter at 7:30 to handle the car pick-up. A male staff member initially assisted, but said our reserved car type (Volkswagen Golf Estate or similar) was still in town and suggested an upgrade for €25/day. I declined, suspecting a sales tactic. He bluntly told us to wait and come back around 8:00-8:15. After 8:00, a female staff member assisted us, and after verifying our documents and credit card, she didn't hassle us since we had full insurance through the car rental company. Just as she was about to hand over the Volkswagen keys, she and a supervisor couldn't find the car's documents. They politely explained it was an internal issue and offered us a free upgrade to a Mazda. Waiting proved worthwhile!
About QEEQ: 10.0 /10

Rupert Sophy

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Reviewed: Sun, Jun 3, 2018
About Europcar: 10.0 /10
Not many people in line

Maxine Commons

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Reviewed: Sat, Oct 3, 2015
About Europcar: 8.0 /10
The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.
About QEEQ: 8.0 /10

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