Easy location in airport

Easy booking, good price, easy to manage and cancel

The staff has a good attitude, went in the early morning and didn't have to queue.

The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.

There is no storefront at the airport, and I waited a long time, making several calls, even contacting the domestic rental website, before the free shuttle arrived. It wasted a lot of time, and I will never choose this company again. The deposit of AUD 1000 is higher than other companies, and it was only released a month after returning home. Additionally, my credit card was charged AUD 24.18 after returning, without any explanation or receipt. I rented cars from other companies twice before in Australia and never encountered such issues. It's terrible.

The car was a bit worse for wear. Very high mileage on the engine, and it made an awful grinding sound through the first 3 gears. It was fine for the trip. Customer service with ECCR was great though. No complaints there.

Always my #1 source for car rentals around the world.