Straightforward and simple. I mentioned to the lady at the counter that we were five adults and one child, and asked her to make sure it was a seven-seater car. She asked about our luggage, and I said two large bags, one small bag, and a stroller. She hesitated for a moment and then said she'd upgrade us to a Land Cruiser for free.

The staff were very helpful in explaining everything, and the process was fast too.

Great service, very good attitude and not a long waiting time.

Got a free upgrade to a higher-end car, excellent

The counter stuff is helpful and friendly, easy fast pick-up and drop-off.

Smooth fast booking process, love your deals, much cheaper than directly with rental agencies!