Very satisfied, the vehicle inspection during return was fair without nitpicking.

Friendly and enthusiastic

Very satisfied with AVIS's service! The vehicle was almost brand new and in excellent condition.

Great car. Better than expected. Helpful staff. The only problem was wrong information on where the pick up point was. Stated "In terminal" Not. It was near the long stay car park 15 minutes walk down the road in the cold weather.

Booking platform and everything was fine. The only improvement could have been the correct information on where the Avis pick up point was.

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process