Excellent service.

I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.

The car provided was very good and new.

As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.

Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.