They noticed we had a lot of luggage and offered us a free upgrade!

Satisfied.

Very good.

There was no staff to check the car at the pickup parking lot, but the deposit was returned quickly when returning the car, which is great.

There were many people waiting to pick up their cars at Avis, so it was a bit slow. Since we had a lot of people and luggage, we booked a 7-seater car but were given a Sharan. However, I suggest that a Sharan is really not suitable for driving on those roads; the driving experience was much worse... Also, the Avis staff member was always lethargic. He told us where the car was parked, but after looking around three times, we couldn't find it. When we asked him to help us find it, it turned out they had parked it in the wrong place... This experience was a bit disappointing...