We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

The car wasn't fully charged when I picked it up...

Pretty good

The car was upgraded to a new one, which had a smell. It came with a GPS system. Everything else was great. Didn't return the car with a full tank, but the fuel charge was reasonable. Very good experience.

The process is quite easy and the car is great to use. It’s a hybrid Toyota, very easy to handle. There were several scratches, but they were all marked on the contract, so it didn't cause us any trouble.