Couldn't reach customer service in the US; the line always says: 'Currently serving other customers, please wait patiently!' This was quite disappointing. Additionally, the car was old and had obvious lack of power!

The service at the store was mediocre. For such a high price, the car provided was really just average. I don't want to rent from here again. On the way from Miami to Key West, the front left tire blew out, which was terrifying. I had to pay $56 for roadside assistance because I didn't choose the coverage. I was told I could change cars at Key West. When I got there, an uncooperative employee made things difficult, telling me to get the tire repaired instead of replacing it. After finding the repair place twice, they said the tire could be patched up and used again, despite my explanations that the left front tire was damaged from driving flat. The right front tire also had a bulge but they refused to change it. In frustration, I went directly to the store, where a nice lady helped me switch to another car. This was a small comfort, but the best part of my travel time had already been wasted. What a pity!

very good

very good

We originally booked a car which was VW Jetta or equivalent, but on the day we were going to be given a Prius which would have been way too small. Luckily, the gentleman offered us a Jeep instead which was perfect. I wonder how we would have been able to fit our luggage into our car if weren't given the Jeep.

Thank you very much for the superb service. I highly recommend National.