The location was extremely difficult to find, and it was impossible to get in touch with them, which wasted a lot of time. There were hidden charges as well. Overall, it was a terrible experience. The rental spot was very hard to locate, and there was no shuttle service. When I called local customer service, they spoke in rapid Italian, and later on, the phone line became unreachable. I had to rely on Google Maps and drag my heavy suitcase to find the place myself. Because of being late, I was charged extra fees, and I couldn't get the car model I originally chose. In summary, the experience was awful—I'll definitely opt for a big-name rental company in the future.

Very quick

This car rental company is notorious for fraud and is highly unreliable. The Google rating is less than 2 stars. Strongly recommend that Zuzuche remove this company. Specific issues include: - Push for overpriced insurance: They highly emphasize scenarios with high compensation to sell a €150 insurance policy. Upon refusal, they appear to take a vengeful stance. - Extremely slow pickup process: They questioned the translated document provided by Zuzuche. Later, I saw on Google reviews that this company tends to use document doubts to increase fees. - Malicious damage claims: The vehicle damage report was very vague and missed many parts, with no photos taken. After inspecting thoroughly, they reluctantly added details. At return, they scrutinized the car with a magnifying glass and claimed small white spots on the glass were my fault, demanding a glass replacement and charging €1100. Their attitude was extremely arrogant during communication.

Quite good

Rude attitude