They aggressively pushed insurance at the beginning, even though I already purchased full coverage through Zuzuche. It took half an hour before they handed over the car. Upon return, they claimed a minor scratch, which was disputed, and charged me 325 euros for damages. Since I had a flight to catch, I couldn't argue with them further and had to leave. I didn’t receive any written damage report; they said they would email it to me. Strongly do not recommend using this company!

The car rental company had many customers, which resulted in a long wait of an hour and a half to pick up the car. I was forced to purchase an 88 Euro insurance as the staff did not recognize the insurance bought on Zuzuche.

The staff's attitude was very good. However, when I was charged a 1200 Euro deposit, I repeatedly confirmed with the staff that it was a 'freeze'. The staff also repeatedly confirmed that it was just a freeze. A few days later, I found out that this amount had been deducted. After returning the car, I learned through the rental car customer service that it would take one or two months to get the deposit back.

Terrible experience... Poor service attitude, aggressive upselling, many hidden charges

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.