Excellent

There were no issues during my self-drive trip in the UK, and the overall car rental experience was good. However, problems arose after returning the car. Nearly 20 days after I returned to my country, the rental company unilaterally claimed that there was damage to the front windshield. The car passed inspection when I returned it, so how can they determine it happened during my rental period after such a long time? Moreover, they provided no pictures or other evidence, just a £250 damage invoice. Thankfully, I had locked my credit card in advance. Last year, I rented cars twice in San Francisco and just dropped off the keys without any problems. I didn't expect UK car rental companies to be so tricky. I hope Zuzuche can remind tourists planning to rent cars in the UK to make sure they keep video evidence when returning the car. When I returned mine, the staff at the time simply looked around, recorded the mileage, and told me I was good to go. Perhaps they noticed I didn’t have any evidence and pulled this stunt because of it.

The car had a warning light on the entire time. Asked the rental company, and they said it wouldn’t affect the drive. There was also a persistent beeping sound, which was quite annoying. Additionally, the left front door was problematic and required extra effort to close properly.

Charged an extra £17 without any explanation.

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!