No sales pressure, clear procedures, and any issues are resolved satisfactorily.

I suggest everyone avoid picking up the car from downtown locations as much as possible. I feel it's almost impossible to get the reserved model. The model offered by the store was very different from the reserved one, which was hard to handle. We finally had to choose a downgraded model (the fee wasn't refundable, and it wasted a lot of time). It's better to pick up the car at the airport because you get more options to switch if you're not satisfied. The service from the car rental platform was decent, but the Asian female staff at the Union Square location in San Francisco was very rude. Thumbs down.

No Chinese service available. I had reserved the car for 8 AM, but when I arrived at the store, they told me they had overlooked my order, so there was no car for me. They needed to transfer a car from the airport, but even by 10 AM, it hadn't arrived. Luckily, someone returned a car of the same model, so I was able to get a car at 10 AM. I had only rented the car for one day and needed to return it by 6 PM. Sigh... When I returned the car, I didn't have time to refuel, but the staff didn't charge me for the fuel due to the inconvenience that morning.

外観はそこそこ綺麗だったが、ドアミラーは水垢だらけでちょっと拭いたぐらいではきれいにならず、車内には空きペットボトルやごみが残されていました。最低限のクリーニングはしてほしかったです。

Yeah the first car offered was a old vehicle and looked like it had been through a battle field, I went and asked to swap the vehicle and they offered a different vehicle which was a brand new car, looks like they was trying it on and giving out crap cars

Not really