Very satisfied.

I picked up the car at the Hilton Hotel branch in downtown Seattle. Although it was a very small counter with only one staff member, luckily, there was only me as a customer at the time, so the process was quick and convenient. The car was relatively new, a mid-size Chevrolet, and handled well, with an odometer reading of about 30,000 kilometers. Throughout the entire road trip, the car performed excellently. The trunk could fit three suitcases, making it very convenient for a family of three. The car had a bit of a sports car feel with a low chassis, so we didn't take it to Mount Rainier National Park. Next time we visit the U.S., we might consider renting an SUV.

When we arrived there were no other customers and one desk staff. I approached the staff member and was told very abruptly that they were with someone else who was out looking at vehicles. It was a long wait for the other customer to finish and a long line developed and even though other Hertz staff were present they didn't start helping, even though three of them were involved Ina discussion about a birthday. It took about 50 minutes to get the car.