First time using QEED, all in all it was a good experience

Follows the unified model of Oahu Island, with a centralized car rental building at the airport.

Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night. At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it. Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.

Car drove well but did not have modern Aps etc which I would have expected from a Luxury Vehicle. I wonder if Thrifty actually down Spec their cars.

Encantada con el servicio!

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.