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Search for Routes Car Rentals in Orlando

Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

L. B

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Oct 1, 2019
“Very easy and fast”
About Routes: 9.3 /10
Excellent service
About QEEQ: 10.0 /10
Very smooth

M.VEMULA

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Jun 12, 2019
“It’s just awesome. I couldn’t believe in myself until I got the car for which I paid $13 for 5days”
About Routes: 9.0 /10
Yes, it exceeded my expectation. There is no wait time, as soon as I came out the shuttle was waiting.
About QEEQ: 10.0 /10
Awesome
post image

S.Zakharieva

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Feb 20, 2019
About Routes: 9.7 /10
At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.
About QEEQ: 9.0 /10

M.Washington

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Feb 6, 2019
“ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE”
About Routes: 3.3 /10
The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

E.HITCHCOCK

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Jul 11, 2018
“STARTED ROUGH ENDED WELL”
About Routes: 8.0 /10
Like: GREAT CAR
Dislike: TOUGH TO FINE WHERE TO GET SHUTTLE OFFICE WAS OVERWELMED, BUT I TOOK IT IN STRIDE CONSIDERING THE VOLUME AND CLIENTS IN FRONT OF ME.

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