STARTED ROUGH ENDED WELL

The personal that attended to us were so kindless and the give us a better car than we had hired for the same price. They advised to us to use hire the machine to pay tolls directly....it was a great idea !!!!

The platform worked very good. Everything perfect. Next time probably we´ll use again. We´ll recomend it to friends.

Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

Like: Pick up was the slowest part, but was good. Check in was fast. I received a free upgrade as what I had reserved was already taken. For as new as they are, things were smooth. The staff were polite and knew what they were doing.