Communication ?

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

When I picked up the car, the right rear door had been hit. During my use, the right rear tire got a large 5cm hole near the rim, causing the tire to be completely scrapped. I had to return to the store to replace the vehicle and had to pay 500 euros for the tire compensation. Upon reflection, it's likely that the damage was caused by the previous collision on the right rear door. I only focused on negotiating the body damage and didn't notice the tire issue. Luckily, the tire completely deflated when the speed was not high. How do you evaluate this service? I even had to pay for the tire!

Everything excellent. Even had an automatic car.

Everything was excellent.

The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.

Easy to use.

after telling the counter staff I had excess cover and wouldn't be taking the €154 cover they were aggressive, threatening and rude. saying if there was the smallest scratch I would be charged some ridiculous charge. I agreed to the breakdown cover but did ask why I needed breakdown cover and was told I just need it. I will never use them again!